Last updated on MARCH 09, 2016
Applies to:Business Intelligence Suite Enterprise Edition - Version 18.104.22.168.140715 and later
Information in this document applies to any platform.
The user makes sign-in OBIEE and is directed to page "analytics/saw.dll BIEEHome?" showing the following error message:
Insufficient Privileges. "Access Home Page"
Details of errors
Error Codes: C64RS3Z2
The problem occurs sporadically in the production environment, it was not possible to interpret the cause.
[2015-06-01T16:52:25.000-03:00] [OBIPS] [ERROR:31]  [saw.httpserver.processrequest] [ecid: 11d1def534ea1be0:1e223f81:14dadedda88:-8000-0000000000005dc2,0:1] [tid: 2738424128] Insufficient Privileges. "Access Home Page"[[
Customer has applied Patch 17202752. as per OBIEE 11g: Error Sign In: Insufficient Privileges "Access Home Page" Error Codes: C64RS3Z2 (Doc ID 1614538.1) - but it did not solve the problem
They have also re-validated the catalog and refreshed the GUIDs - but this did not go successfully.
[ERROR:31]  [saw.subsystem.catalog.initialize.upgrade] [ecid: ] [tid: ] Failed while trying to update Account GUIDs
Error occurred while collecting map of new GUIDs from back end
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