OBIEE 11g - Error After Connecting - Insufficient Privileges - "Access Home Page" - Error Codes: C64RS3Z2 (Doc ID 2099774.1)

Last updated on MARCH 09, 2016

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.7.140715 and later
Information in this document applies to any platform.

Symptoms

Issue:
--------
OBIEE 11.1.1.7.140715
The user makes sign-in OBIEE and is directed to page "analytics/saw.dll BIEEHome?" showing the following error message:

Insufficient Privileges. "Access Home Page"
Details of errors
Error Codes: C64RS3Z2

The problem occurs sporadically in the production environment, it was not possible to interpret the cause.


Error
=====
sawlog contains:
[2015-06-01T16:52:25.000-03:00] [OBIPS] [ERROR:31] [] [saw.httpserver.processrequest] [ecid: 11d1def534ea1be0:1e223f81:14dadedda88:-8000-0000000000005dc2,0:1] [tid: 2738424128] Insufficient Privileges. "Access Home Page"[[
File:sssecurity.cpp
Line:1938
Location:
saw.httpserver.processrequest.

Actions
======
Customer has applied Patch 17202752. as per OBIEE 11g: Error Sign In: Insufficient Privileges "Access Home Page" Error Codes: C64RS3Z2 (Doc ID 1614538.1) - but it did not solve the problem
They have also re-validated the catalog and refreshed the GUIDs - but this did not go successfully.

[ERROR:31] [] [saw.subsystem.catalog.initialize.upgrade] [ecid: ] [tid: ] Failed while trying to update Account GUIDs
Error occurred while collecting map of new GUIDs from back end

Cause

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