Unable to Connect To HFM Application From Smartview Error:"XML load error: invalid xml declaration" (Doc ID 2104418.1)

Last updated on AUGUST 10, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.3.500 and later
Information in this document applies to any platform.

Symptoms

User cannot connect to HFM applications anymore via Smartview. This user and all others can connect to HFM application via Workspace; however; this is the only user experiencing the issue connecting to Smart View.

User can login to "shared connections", but when user tries to connect to one of the HFM applications, the following message is received:
"XML load error: invalid xml declaration"

Further detail:
Unknown Error in HFMProviderObject reference not set to an instance of an object.
{3B031639-9FB3-431D-A54B-35FB7D931049}OTBHFM2-2147024809004/02/2016 10:41:01OTBBEAP01CHsvDSMetadata2.cpp440511.1.2.3.502.4802-2147024809004/02/2016 10:41:01OTBBEAP01CHsvMetadata.cpp434311.1.2.3.502.4802


Changes

 

Cause

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