Unable to launch SSO WebAnalysis protected in OAM Error: Could not destroy container instance properly "com.hyperion.atf.internal.services.naming.NamingServiceProxy". (Doc ID 2111478.1)

Last updated on AUGUST 02, 2017

Applies to:

Hyperion BI+ - Version 11.1.2.3.700 and later
Information in this document applies to any platform.

Symptoms

Enabled OAM based SSO for EPM, all other products working fine except Web Analysis.

When launching Web Analysis URL it hangs.

Java Console log:

[INFO] HttpRequestProcessor - ServerURL=https://<server_name>/WebAnalysis/processor
[INFO] HttpRequestProcessor - Connect to server DIRECTLY
[INFO] EventHandlerAsynchronous - Created 3 worker threads.
network: Connecting http://<server_name>:443/ with proxy=DIRECT
[ERROR] NamingServiceProxy - Could not retrieve root entry.
[ERROR] UserSessionContainer - java.lang.IllegalStateException: Root entry is null
[ERROR] UserSessionContainer - Could not destroy container instance properly "com.hyperion.atf.internal.services.naming.NamingServiceProxy".

Cause

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