ExportServiceInstance Failing - logs show Access Denied... Root.atr (Doc ID 2116984.1)

Last updated on APRIL 08, 2016

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.0.0 and later
Generic UNIX

Symptoms

exportServiceinstance command to create a BAR file is failing

Error
=====
webcatmetadataplugin.0.0.log

[Wed Mar 02 19:58:15 EST 2016]: N1 saw.catalog.local.initialize Instance Catalog Path: '/bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog'.
[Wed Mar 02 19:58:15 EST 2016]: E31 saw.catalog.impl.read Access denied: '/bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog/root.atr'
[Wed Mar 02 19:58:15 EST 2016]: Permission denied
[Wed Mar 02 19:58:15 EST 2016]: W1 saw.catalog.impl.read Error loading /bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog/root.atr
[Wed Mar 02 19:58:15 EST 2016]: E16 saw.catalog.local.readObject Error outside of Presentation Catalog occurred.
[Wed Mar 02 19:58:15 EST 2016]: E1 saw.catalog.local.initialize Could not find the catalog version file
[Wed Mar 02 19:58:15 EST 2016]: E1 saw.catalog.local.initialize Error initializing/loading existing Catalog: /bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog.
[Wed Mar 02 19:58:15 EST 2016]: Could not find the catalog version file
[Wed Mar 02 19:58:15 EST 2016]: # Error initializing/loading existing Catalog: /bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog.
[Wed Mar 02 19:58:15 EST 2016]: Error initializing/loading existing Catalog: /bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog.
[Wed Mar 02 19:58:15 EST 2016]: ------------------------------------------------------------------------------------------------------------------------------
[Wed Mar 02 19:58:15 EST 2016]: Unable to load catalog /bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog
[Wed Mar 02 19:58:15 EST 2016]: /bi/Oracle/Middleware/Oracle_Home/user_projects/domains/bi/bidata/service_instances/ssi/metadata/content/catalog/root.atr : Path is not writable
[Wed Mar 02 19:58:15 EST 2016]: ------------------------------------------------------------------------------------------------------------------------------
[Wed Mar 02 19:58:15 EST 2016]: Please use "runcat.cmd/runcat.sh -cmd maintenanceMode -help" to see usage information
[Wed Mar 02 19:58:16 EST 2016]: An error has occurred while executing command, Please check Catalog Manager log for more details.

si20160303_172134.log.
-------------------------------
[2016-03-03T17:24:39.795-05:00] [bi] [ERROR] [] [oracle.bi.bar.si.framework.handler.WebcatServiceInstanceHandler] [tid: 1] [ecid: 648c67ad-c2c2-4ee3-b4e5-17c9e62710c0-00000002,0] Failed in running preExportServiceInstance for plugin oracle.bi.migration.webcat.WebcatMetadataManagerGenericPluginImpl
...
[2016-03-03T17:24:39.798-05:00] [bi] [ERROR] [] [oracle.bi.bar.si.framework.handler.ServiceInstanceHandlerHelper] [tid: 1] [ecid: 648c67ad-c2c2-4ee3-b4e5-17c9e62710c0-00000002,0] An error has occurred while executing command, Please check Catalog Manager log for more details.

Cause

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