Excel Crashing When Closing After Installing Smart View (Doc ID 2123759.1)

Last updated on SEPTEMBER 08, 2017

Applies to:

Hyperion Essbase - Version 11.1.2.3.500 and later
Information in this document applies to any platform.

Symptoms

After installing Smartview 11.1.2.5.520 on a Windows 7 system with Office 2013, opening Excel and clicking randomly in any rows or columns and then closing Excel, causes Excel to crash. 

A review of the Event Viewer shows the following error:

Faulting application name: EXCEL.EXE, version: 15.0.4797.1000, time stamp: 0x5694ffc0
Faulting module name: EXCEL.EXE, version: 15.0.4797.1000, time stamp: 0x5694ffc0
Exception code: 0xc0000005
Fault offset: 0x00e08b60
Faulting process id: 0x1564
Faulting application start time: 0x01d17a37ee2ed24d
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Report Id: 80ef1b41-e62b-11e5-b652-3c970e3161fc

 

Changes

New installation of Smart View.

Cause

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