OBIEE 11g: Users are Logged Out after One Hour or at Intermittent Intervals after SSO Authentication via SAML (Doc ID 2128350.1)

Last updated on MARCH 24, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

OBIEE 11.1.1.9.X with WebLogic Server 10.3.6 PSU 12

OBIEE is configured to enable Single Sign On (SSO) authentication via SAML.

Users login successfully via SSO but are logged out after one hour even though they are actively working.  For example, a user may be executing a report with different dashboard prompt values, or navigating between dashboards, or developing / editing an analysis etc. and the SSO Login Page will be thrown prompting the user to supply their SSO credentials again.

The following symptom is observed in the WebLogic Managed Server (bi_server1) log file:

<Jan 13, 2016 5:53:48 PM EST> <Debug> <SecuritySAML2Atn> ... <SAML2IdentityAsserterProvider: start assert SAML2 token>
...
<Jan 13, 2016 6:54:01 PM EST> <Debug> <HttpSessions> ...<[HTTP Session:100035]Timer invalidated session ID: #### Web application: /saml2, because it expired.>

Cause

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