Financial Reporting (FR) Batch Completed Successfully And Show That Email Was Sent But Users Do Not Receive Emails (Doc ID 2131808.1)

Last updated on AUGUST 08, 2017

Applies to:

Hyperion BI+ - Version 11.1.2.2.300 and later
Information in this document applies to any platform.

Symptoms

You have created a batch schedule for one or more FR reports. For the batch output, you select a method that involves emaill -- either sending a PDF file or a PDF/HTML link. The batch completes successfully and reports that the output has been emailed. But users are not receiving any emails.

Cause

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