Interactive Reporting IHTML Client Popups Blank Out Portions Of The Screen (Doc ID 2133574.1)

Last updated on MAY 10, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

We recently finished an upgrade to 11.1.2.4. We do not use the IR plug-in and run all of our reports in HTML mode. Since the upgrade we noticed that whenever a box pops up in HTML mode asking for login credentials or filters, then after you enter and click ok, the box disappears but all of the data and visuals are covered by a blank white box where the pop up box used to be. If we right click in the area and select "refresh" it comes back but every time a pop up or dialog box opens and then closes it whites out that part of the screen.

Cause

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