Hyperion Financial Reports 11.1.2.4 Batch Scheduler Initially Shows Blank And Then Shows "loading..." Message and then Hangs (Doc ID 2136099.1)

Last updated on MAY 10, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Oracle Exalytics Software - Version 1.0.0.5.0 and later
Information in this document applies to any platform.

Symptoms

When using EPM 11.1.2.4.0, Hyperion Financial Reports, on an Exalytics server with OVM and Linux 5.7, and navigating to the Batch Scheduler, it initially displays a blank page, but then just shows "loading..." and hangs.

It seems the issue is caused when one specific user runs a specific batch. If another user runs this same batch (prior to original user testing it), the job can be scheduled and batch scheduler works fine. But if the original user runs the batch first, they encounter the loading issue and then all others see the same problem.

Tried the solutions in <Note 754221.1> and in Troubleshooting Hyperion Financial Reporting Batch Processing Issues 9.x- 11 <Note 1112763.1>, but the problem was not resolved.

Cause

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