Hyperion Financial Management (HFM) Upgrade To 11.1.2.4 Fails “Failed To Create HsvLoadFileConverter Object For Application” “Error=(-2147221164) Description=(Class Not Registered)” (Doc ID 2138486.1)

Last updated on MAY 20, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

HFM application upgrade fails, check HFMApplicationUpgrade.log located  EPM_INSTANCE_HOME\diagnostics\logs\upgrades:

MM/DD/YYYY HH:MM:NN : An error occurred while trying to read the application settings information from the database for the application MYAPP!
Error=(-2147221164) Description=(Class not registered)

MM/DD/YYYY HH:MM:NN : Failed to determine the number of periods in the application MYAPP.
MM/DD/YYYY HH:MM:NN : Initializing objects...
MM/DD/YYYY HH:MM:NN : Unable to create IHsvSharedAppData object!
Error=(-2147221164) Description=(Class not registered)

MM/DD/YYYY HH:MM:NN : An error occurred while trying to read the application settings information from the database for the application MYAPP!
Error=(-2147221164) Description=(Class not registered)

MM/DD/YYYY HH:MM:NN : Failed to read the number of periods from the SharedAppData BLOB!
MM/DD/YYYY HH:MM:NN : An unexpected error has occurred while processing the application MYAPP!
MM/DD/YYYY HH:MM:NN : An error occurred upgrading the application tables!
Error=(-2147221164) Description=(Class not registered)

 

When attempting to start the HFM application, XFMDataSource.exe will start and then crash for each application.

xfm.odl.appname.log contains errors (located EPM_INSTANCE_HOME\diagnostics\logs\hfm) :

   An error has occurred in the HsvSharedAppData object because of a prior version. [[]]

If any HFM 11.1.2.4 PSUs have been applied, opatch log will contain error:

 

                             Microsoft (R) Windows Script Host Version 5.8
                             Copyright (C) Microsoft Corporation. All rights reserved.
                             
                             Windows registry updated.
                             Registering COM dll's if present ....
                             Error registering: E:\Oracle\Middleware\EPMSystem11R1\products\FinancialManagement\Common\HsvLoadFileConverter.dll
                             Finished registering COM dll's.

 



Changes

 New installation of HFM 11.1.2.4 with no log off or restart before attempting upgrade of HFM application and/or applying of HFM PSU.

Cause

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