Smartview 11.1.2.5.520 Install Fails with Error: "Unpacking <directory path> JBIPSProviderinstaller.svext failed ...Access to Path denied" (Doc ID 2142278.1)

Last updated on MAY 25, 2016

Applies to:

Oracle Exalytics Software - Version 1.0.0.3.0 and later
Hyperion Essbase - Version 11.1.2.3.500 and later
Information in this document applies to any platform.

Symptoms

After installing SmartView 11.1.2.5.* patch on a Windows 7, 64 bit, client machine which already had an older version of Smartview installed, an error is popping up when launching Excel and SmartView.

The error is:


Unpacking
C:\Users\"ActualUsername"\AppData\Roaming\Oracle\SmartView\Extensions\Packages\JBIPSProviderInstaller.svext failed:

Access to the path
'C:\Users\"ActualUserName"\AppData\Roaming\Oracle\SmartView\Extensions\Bin\JBIPSProviderInstaller' is denied.

This is happening for all the users after installing the patch.  The users do no have Admin rights on the PC.

Cause

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