Account Reconcilation Manager Getting Hung Upon Applying Filter For Unexplained Difference (Doc ID 2143667.1)

Last updated on JUNE 01, 2016

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.101 to 11.1.2.4.101 [Release 11.1]
Information in this document applies to any platform.

Symptoms


You are performing analysis for unexplained difference. When you try to apply filter for the unexplained difference, Account Reconciliation Manager (ARM) seems to be doing something and
continues to display the spinning wheel without providing the output for the filter. The process gets hung for you. You have to perform the following steps in order to use it again.

1. Log out from Workspace
2. Clear browser history/cache settings
3. Login back to Workspac and clearing user settings for ARM.
  a. From Workspace, select Navigate->Applications->Financial Close Management->Close Manager
  b. From the menu bar, select Manage->Users
  c. In the Manage users window, select a user and click on the edito icon (Pencil)
  d. Click on the Clear Settings button



Changes

 Upgraded to Patch 21357574 (PATCH SET UPDATE: HYPERION FINANCIAL CLOSE MANAGEMENT 11.1.2.4.101)

Cause

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