Error Retrieving All Users/Groups in Essbase Administration Services (EAS) Console: "Error 1051617: Essbase failed to retrieve the users from the Shared Services server" (Doc ID 2152964.1)

Last updated on JUNE 24, 2016

Applies to:

Hyperion Essbase Administration Services - Version 11.1.2.1.000 and later
Hyperion Essbase - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

Unable to retrieve all users/groups from EAS Console. The groups are from the Native Directory and users are from both the Native Directory and the External Directory.  Errors with:

Error: 1051617 Essbase failed to retrieve the users from the Shared Services server.
EssbaseCluster-1 Refresh Groups June 21, 2016 4:06:50 PM IST Failed.”

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms