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Users Are Not Receiving Emails From Financial Close Management (FCM), Error Seen In Enterprise Manager Console: "DELIVERY_TO_DRIVER_FAILURE" (Doc ID 2153812.1)

Last updated on APRIL 18, 2018

Applies to:

Hyperion Financial Close Management - Version 11.1.2.3.100 to 11.1.2.4.103 [Release 11.1]
Information in this document applies to any platform.

Symptoms

You've configured ARM to send users emails for certain events, but these emails are not being received. When you login to the Enterprise Manager console and expand "User Messaging Services" > usermessagingserver(soa_server1), an error is seen: "Status Code: DELIVERY_TO_DRIVER_FAILURE". The following message is also seen: "Status Message: No matching drivers found for sender address = EMAIL:...".

Changes

 

Cause

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