My Oracle Support Banner

Users Are Not Receiving Emails From Financial Close Management (FCM), Error Seen In Enterprise Manager Console: "DELIVERY_TO_DRIVER_FAILURE" (Doc ID 2153812.1)

Last updated on JANUARY 07, 2020

Applies to:

Hyperion Financial Close Management - Version to [Release 11.1]
Information in this document applies to any platform.


You've configured ARM to send users emails for certain events, but these emails are not being received. When you login to the Enterprise Manager console and expand "User Messaging Services" > usermessagingserver(soa_server1), an error is seen: "Status Code: DELIVERY_TO_DRIVER_FAILURE". The following message is also seen: "Status Message: No matching drivers found for sender address = EMAIL:...".


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.