Users Are Not Receiving Emails From Account Reconciliation Manager (ARM), Error Seen In Enterprise Manager Console: "DELIVERY_TO_DRIVER_FAILURE" (Doc ID 2153812.1)

Last updated on JUNE 28, 2016

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.103 and later
Information in this document applies to any platform.

Symptoms

You've configured ARM to send users emails for certain events, but these emails are not being received. When you login to the Enterprise Manager console and expand "User Messaging Services" > usermessagingserver(soa_server1), an error is seen: "Status Code: DELIVERY_TO_DRIVER_FAILURE". The following message is also seen: "Status Message: No matching drivers found for sender address = EMAIL:...".

Cause

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