ARM - Email Notifications For Unclaimed Recons Are Not Sent To Group Members
(Doc ID 2158214.1)
Last updated on SEPTEMBER 05, 2023
Applies to:
Hyperion Financial Close Management - Version 11.1.2.4.000 and laterInformation in this document applies to any platform.
Symptoms
Preparer and Reviewers are set to a group rather than individual users.
In 11.1.2.3.50x the email notifications were sent to each member of the group if no user had claimed the reconciliation yet so that everybody was informed about all the recs they are in charge of which still required action. In the new version (11.1.2.3.4) users only get emails if they claimed the reconciliation, but any open Recs which are not assigned yet don't trigger the email notification process.
The recons do show up in the users' Worklist which provides the visibility if a user is actively working in the system.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |