User And Group Names Sometimes Missing From Account Reconciliation Manager (ARM) Reports

(Doc ID 2165174.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.103 and later
Information in this document applies to any platform.

Symptoms

You're generating reports from ARM.  When the report is rendered and viewed in Excel, the Preparer and/or Reviewer column for certain recs is blank, even though those recs do have an assigned preparer/reviewer.

The issue appears to be limited to users who have been provisioned roles and assigned tasks within ARM but who have not yet logged into the system yet.

Cause

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