Users Encountering Error When Logging In To Disclosure Management Add-In In Excel: "The username or password is incorrect" (Doc ID 2168005.1)

Last updated on AUGUST 18, 2016

Applies to:

Hyperion Disclosure Management - Version 11.1.2.4.200 and later
Information in this document applies to any platform.

Symptoms

All users, including admins, are suddenly unable to login to the Disclosure Management add-in in Excel due to this error: "The username or password is incorrect".  Users were previously able to login with no issues, and the admins are not aware of any major changes within the EPM system.  Users are native to Shared Services.

Cause

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