My Oracle Support Banner

DVD: '503 - Service Unavailable' Error While Opening the Application (Doc ID 2168736.1)

Last updated on MAY 17, 2017

Applies to:

Oracle Data Visualization Desktop - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to opening Oracle Data Visualization Desktop the following error occurs.

Server Request Notification
503 - Service Unavailable. Please try again in a few moments.

 

Error on Presentation Server (sawlog<n>.log) file:

[2016-08-03T12:02:30+02:00] [OBIPS] [WARNING:1] [] [saw.catalog.impl.read] [ecid: ] [tid: 7176] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Error loading \\?\C:\Users\<username>\AppData\Local\DVDesktop\service_instances\ssi\metadata\content\catalog\root\users\weblogic\_internals\volatileuserdata.atr[[
File:catalogimplbase.cpp
Line:1361
Location:
saw.catalog.impl.read
saw.mrulist.volatileuserdata.mergecatalogupdates
saw.securitysubsystem.session.logon
saw.securitysubsystem.checkauthentication.runimpl
saw.threadpool.asynclogon
saw.threads
Path: /users/weblogic/_internals/volatileuserdata
]]

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.