Only One User Cannot See Graphs And Charts. (Doc ID 2169143.1)

Last updated on FEBRUARY 03, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.5 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.1.6.5 version, Analytics


User is not able to see graphs and charts in the reports and all reports are appearing in table like view and as a result drill downs are not working.
Remaining users do not have this issue and this user tried logging in multiple systems and in different browsers like IE, Firefox etc. But this user still has the same issue.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a browser
2. Enter OBIEE URL
3. Login as this user who has this problem.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms