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OBIEE 12c: Unable To Access Log-In Page While sawserver.exe APPCRASH Dialog Appearing on Windows Server 2012/R2 (Doc ID 2174849.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.0.0 to 12.2.1.0.160719 [Release 12g]
Microsoft Windows x64 (64-bit)

Symptoms

Sometimes users cannot access to http://[hosname]:[port]/analytics or Log-In page.    

When you check server machine (Windows Server 2012 or Windows Server 2012 R2), the following dialog is popped.
sawserver.exe has been crashed; click "Close the program" in the APPCRASH dialog then sawserver.exe will be restarted automatically and work fine.

    

Event log shows the error on a server machine.

e.g.

Faulting application name: sawserver.exe, version: 12.2.1.0, time stamp: 0x5616f0d2
Faulting module name: sawbedrock643r.dll, version: 12.2.1.0, time stamp: 0x5616e91c
Exception code: 0xc0000005
Fault offset: 0x0000000000008c2c
Faulting process id: 0x84c
Faulting application start time: 0x01d198c8105b84f
Faulting application path: C:\Oracle\Middleware\Oracle_Home\bi\bifoundation\web\bin\sawserver.exe
Faulting module path: C:\Oracle\Middleware\Oracle_Home\bi\bifoundation\web\bin\sawbedrock643r.dll
Report Id: 38060a4c-c38b-11e5-80f2-005056a5c86d
Faulting package full name:
Faulting package-relative application ID:

Cause

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