OBIEE 11g: Agents Fail in OBIEE 11.1.1.9.x with the Error: The dashboard is being exported by this user (Doc ID 2175339.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Multiple Agents are scheduled to execute at the same time (for example, every Monday at 8:00 am).

Each Agent delivers a different Page of the same Dashboard in Excel 2007+ format.

Each Agent is set to Run As the same Specified User (for example, John Doe).

When the Agents fire, every Agent - except one - fails and the following error is observed in the Agent and nqscheduler log files:-

[nQSError: 77006] Oracle BI Presentation Server Error: A fatal error occurred while processing the request. The server responded with: The dashboard is being exported by this user [[
Error Codes: WYMMNTW9
Location: saw.subsystems.portal.generatedashboardexcel, saw.delivers.rpc.getDeviceContent, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads
Error Codes: AGEGTYVF
]]

The error is also observed in the sawlog file:-

[ERROR:31] [] [saw.subsystems.portal.generatedashboardexcel] [ecid: 00i_bry2gu71baHkis2FVo0007kg002H78,0:1:2:2:3] [tid: 43832] The dashboard is being exported by this user[[
File:ssportal.cpp
Line:5268
Location:
saw.subsystems.portal.generatedashboardexcel
...

Cause

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