New Connections are Being Refused by HFM Applications and System Logs Capture Error "EPMHFM-66031: An error occurred creating the session for application: <appName>" (Doc ID 2201936.1)

Last updated on NOVEMBER 29, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.4.100 to 11.1.2.4.201 [Release 11.1]
Information in this document applies to any platform.

Symptoms

After a few days of normal system usage, the HFM applications stop accepting new connections. Existing connections and other functions may work without issue. System logging has captured the following error in the HFM Web application logs.


ERROR
-----------------------
Found in oracle-epm-fm.log

[date] [HFMWeb3] [ERROR] [EPMHFM-66031] [oracle.FM.APPLICATION.oracle.epm.fm.domainobject.application.JHsxClient] [tid: 26] [userId: ] [ecid: 00ibiWrs0Jz5Me25zr1FiW00035w001NFk,0:1:4] [APP: FMADFWEB#11.1.2.0] [SRC_CLASS: oracle.epm.fm.domainobject.application.JHsxClient] [SRC_METHOD: createSession] An error occurred creating the session for application: <appName>.[[
java.lang.NullPointerException
at oracle.epm.fm.domainobject.application.RoundRobinStrategy.getNextServer(RoundRobinStrategy.java:56)
at oracle.epm.fm.domainobject.application.JHsxClient.getAvailableServerInternal(JHsxClient.java:564)
at oracle.epm.fm.domainobject.application.JHsxClient.createSessionInternal(JHsxClient.java:419)

Cause

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