"EPMHFM-66007: ORA-01013: user requested cancel of current operation" Located in oracle-epm-fm-hsx-server.log Causing Financial Management Features and Functionality to Become Unresponsive (Doc ID 2216682.1)

Last updated on JANUARY 05, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

Hyperion Financial Management functionality and features become unresponsive. Users are able to successfully login to Hyperion Workspace without any issue, but when a HFM application is clicked, the system "hangs".  An outline of a windows may appear however, no content will render. Connections attempted using Oracle Smart View for Office result in time out. After restarting all services functionality temporarily returns until an additional occurrence of the error take place.


ERROR
-----------------------
[FM] [ERROR] [EPMHFM-66007] [oracle.FM.HSXDATAACCESS.oracle.epm.fm.dal.dao.BaseEntityDAOImpl] [tid: 122] [ecid: 00icS9LZigeFw00Fzzw0w00001W^002N_I,0:1:10] [SRC_CLASS: oracle.epm.fm.dal.dao.BaseEntityDAOImpl] [SRC_METHOD: update] Record was not updated: ORA-01013: user requested cancel of current operation[[. java.sql.SQLTimeoutException: ORA-01013: user requested cancel of current operation

Cause

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