Hyperion Financial Management Application Server Will Not Start and System Logging Contains "ORA-01017: invalid username/password; logon denied" (Doc ID 2217152.1)

Last updated on JANUARY 18, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.3.702 and later
Information in this document applies to any platform.

Symptoms

Hyperion Financial Management (HFM) Application Server is not functioning. The HsvEventLog.log recorded the following entry containing the error, "ORA-01017: invalid username/password; logon denied"

ERROR
-----------------------
Error*11*<username>*mm/dd/yyyy hh:mm:ss*CHsxServer.cpp*Line 93*

<EStr><Ref>{3A835870-1A57-443D-A21C-E4C345A4A4D5}</Ref>
<AppName/>
<User/>
<DBUpdate>1</DBUpdate>
<ESec><Num>-2147467259
</Num><Type>1</Type>
<DTime>dd-mm-yyyy hh:mm:ss</DTime>
<Svr>ServerName</Svr>
<File>HfmADOConnection.cpp</File><Line>591</Line><Ver>11.1.2.3.702.5171</Ver>
<DStr>ORA-01017: invalid username/password; logon denied</DStr></ESec><ESec>
<Num>-2147215616</Num><Type>1</Type>
<DTime>20-12-2016 01:21:31</DTime><Svr>CTSC00400019001</Svr><File>CHsxSQLConnectionPool.cpp</File><Line>585</Line><Ver>11.1.2.3.702.5171</Ver>


Cause

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