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Unable To Establish Private Connection To HFM Using Oracle Smart View Due to Error "Unable To Connect To The Provider." (Doc ID 2224176.1)

Last updated on AUGUST 07, 2018

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

When users attempt to connect to Financial Management via Oracle Smart View for Office, they are immediately presented with the error "Unable to connect to the provider."  Smart View and Fiddler Trace logging captures the failed attempts.

End-user receive the Oracle Smart View for Office error:
"Unable to connect to the provider."


Oracle Smart View logging captured:
[SVC] [ERROR:1] [SVC-1] [SVC] [[HTTP status: 404]]
[SVC] [ERROR:1] [SVC-1] [SVC] [[Internet error dialog failed: 0]]
[SVC] [ERROR:1] [SVC57593] [SVC] Unable to connect to the provider.
[SVC] [ERROR:1] [SVC100000] [SVC] Unable to connect to the provider.

Cause

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