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Error: "An Unexpected Error Is Keeping You From Copying the File" When Attempting to Extract a .ZIP File (Doc ID 2224180.1)

Last updated on MARCH 27, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 7.5.2 [AN175] and later
Primavera P6 Professional Project Management - Version 3.5 and later
Primavera P6 Enterprise Project Portfolio Management - Version 3.5 and later
Primavera Contractor - Version 4.0 and later
Primavera Contract Management - Version 4.0 and later
Information in this document applies to any platform.


When attempting to unzip a zipped file of any kind (extension .zip), the following error occurs:

An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.
Error 0x80004005: unspecified error

The issue can be reproduced at will with the following steps:

  1. Locate the zip file
  2. Extract the file
  3. Observe Error


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