HsvEventLog.log Capturing "Unspecified error" "Data provider or other service returned an E_FAIL status" (Doc ID 2225944.1)

Last updated on JANUARY 25, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.3.000 and later
Information in this document applies to any platform.

Symptoms

There are multiple "Unspecified error" entries being recorded within the System Messages and HsvEventLog.log.  The unspecified errors are:

1.  "Data provider or other service returned an E_FAIL status."
2.  "ORA-03114: not connected to ORACLE"

End-users may continue to work within the system without reporting any functional issues.  These errors are most likely to be discovered by the HFM Administrator monitoring the System Messages.

 

Example of HsvEventLog.log content for the above unspecified errors:

{759CF1E7-9934-4D02-B858-2C316C241ED9}
System Message Summary
Unspecified error

System Message Details
Error Reference Number: {759CF1E7-9934-4D02-B858-2C316C241ED9} Num: -2147467259; User: Type: 0; DTime: 2017/01/19 2:36:36; Svr: <serverName>; Application: <applicationName>

File Error List
File: DataProcessing.cpp Version: 11.1.2.3.701.5097 Line: 3112 Error: (-2147467259)(0x80004005)(Unspecified error)

XML Error String
<?xml version="1.0" ?>
<EStr>
   <Ref>{759CF1E7-9934-4D02-B858-2C316C241ED9}</Ref>
   <User></User>
   <DBUpdate>239005208</DBUpdate>
   <ESec>
     <Num HEX=0x80004005>-2147467259</Num>
     <Description Src=HFM>Unspecified error</Description>
     <Type>1</Type>
     <DTime>2017/01/19 2:36:36</DTime>
     <Svr>SERVERNAME</Svr>
     <File>DataProcessing.cpp</File>
     <Line>3112</Line>
     <Ver>11.1.2.3.701.5097</Ver>
     <DStr>ORA-03114: not connected to ORACLE</DStr>
     <ExErr></ExErr>
   </ESec>
</EStr>

 

{162060FB-E5CC-419E-B9D6-238C722C5B3B}
System Message Summary
Unspecified error

System Message Details
Error Reference Number: {162060FB-E5CC-419E-B9D6-238C722C5B3B} Num: -2147467259; User: Type: 0; DTime: 2017/01/19 3:40:59; Svr: <serverName>; Application: <applicationName>

File Error List
File: AccessorDCE.cpp Version: 11.1.2.3.701.5097 Line: 1074 Error: (-2147467259)(0x80004005)(Unspecified error)

XML Error String
<?xml version="1.0" ?>
<EStr>
   <Ref>{162060FB-E5CC-419E-B9D6-238C722C5B3B}</Ref>
   <User></User>
   <DBUpdate>347217832</DBUpdate>
   <ESec>
      <Num HEX=0x80004005>-2147467259</Num>
      <Description Src=HFM>Unspecified error</Description>
      <Type>1</Type>
      <DTime>2017/01/19 3:40:59</DTime>
      <Svr>SERVERNAME</Svr>
      <File>AccessorDCE.cpp</File>
      <Line>1074</Line>
      <Ver>11.1.2.3.701.5097</Ver>
      <DStr>Data provider or other service returned an E_FAIL status.</DStr>
      <ExErr></ExErr>
  </ESec>
</EStr>

 

Cause

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