My Oracle Support Banner

Unable To Open Shared Services After Upgrade To "cas.containers.tadpole module not found" Error Displayed and "User defined listener com.hyperion.lcm.web.common.LCMContextListener failed: java.lang.NullPointerException" in FoundationServices log (Doc ID 2228730.1)

Last updated on JULY 05, 2018

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.


When logging in to Shared Services via Workspace but, an error message is displayed "cas.containers.tadpole module not found".

The following error is also seen in the FoundationService<n>.log -  
<BEA-101162> <User defined listener com.hyperion.lcm.web.common.LCMContextListener failed: java.lang.NullPointerException.
at com.hyperion.lcm.common.LCMLogger.isLoggable(
at com.hyperion.lcm.common.LCMLogger.log(


The EPM Foundation Services were recently upgraded to


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.