Unable To Open Shared Services After Upgrade To 11.1.2.4: "cas.containers.tadpole module not found" Error Displayed and "User defined listener com.hyperion.lcm.web.common.LCMContextListener failed: java.lang.NullPointerException" in FoundationServices log

(Doc ID 2228730.1)

Last updated on JULY 05, 2018

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

When logging in to Shared Services via Workspace but, an error message is displayed "cas.containers.tadpole module not found".

The following error is also seen in the FoundationService<n>.log -  
<BEA-101162> <User defined listener com.hyperion.lcm.web.common.LCMContextListener failed: java.lang.NullPointerException.
java.lang.NullPointerException
at com.hyperion.lcm.common.LCMLogger.isLoggable(LCMLogger.java:1128)
at com.hyperion.lcm.common.LCMLogger.log(LCMLogger.java:1172)

Changes

The EPM Foundation Services were recently upgraded to 11.1.2.4.

Cause

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