Sign Out Is Not Working For Data Visualization (/va) When Configured For Single Sign-On (SSO)

(Doc ID 2247888.1)

Last updated on OCTOBER 03, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

You have configured Single Sign-On (SSO)  with Oracle Access Manager (OAM). Your topology includes a load balancer and HTTP Server.

The following URLs "sign out" (logout) are not working for Data Visualization (/va), BI Publisher (/xmlpserver), and BI Mobile

https://<web_server_URL>/mobile/servlet/home
https://<web_server_URL>/xmlpserver/servlet/home
https://<web_server_URL>/va/?pageid=home

Bypassing the web server, the siginout works.

http://<app_server>:9502/xmlpserver - The signout works fine
http://<app_server>:9502/va - The signout works fine
http://<app_server>:9502/mobile - The signout works fine

The load balanced URL for Analytics (/analytics) is working as expected and redirecting to the OAM logout URL as defined in the instanceconfig.xml

Cause

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