User Attempting to Login to an HFM Application are Presented With a Warning Pop-up With a Description of "%0"

(Doc ID 2248940.1)

Last updated on APRIL 11, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.1.000 to 11.1.2.1.602 [Release 11.1]
Information in this document applies to any platform.

Symptoms

When attempting to open an HFM application, users experience a system hang, eventually a pop-up Warning occurs.

 




%0

Code: -2147216700

Description: %0

Actor: Hyperion.HFMErrorHandler.1

Trace: Error Reference Number: {2CF9253C-2966-4475-AA68-D3169CF47930}
Num: 0x800412c4;Type: 0;DTime: 2/4/2017 1:42:10 PM;Svr: <serverName>;File: CHITRegistryWrapper.cpp;Line: 1108;Ver: 11.1.2.1.101.3150;
Num: 0x800412c4;Type: 0;DTime: 2/4/2017 1:42:25 PM;Svr: <serverName>;File: CHFMwHITRegistry.cpp;Line: 1083;Ver: 11.1.2.1.101.3150;


Within the interopJava.log the following errors are occurring:

[dateTime] [EPMREG] [ERROR] [EPMREG-11099] [oracle.EPMREG.REG] [tid: ] [ecid: ] [SRC_CLASS: com.hyperion.hit.registry.Registry] [SRC_METHOD: lookupComponentsWithException] Exception occurred.[[
java.lang.OutOfMemoryError: GC overhead limit exceeded

[dateTime] [EPMREG] [ERROR] [EPMREG-11099] [oracle.EPMREG.REG] [tid: ] [ecid: ] [SRC_CLASS: com.hyperion.hit.registry.Registry] [SRC_METHOD: lookupWithException] Exception occurred.
com.hyperion.hit.registry.exceptions.RegistryException: java.lang.OutOfMemoryError: Java heap space

 

HsvEventLog.log will contain the following System Messages:

System Message Summary
No Error
System Message Details
Error Reference Number: {4794978B-C26E-4DC0-BF9B-E552E9CD9B75} Num: -2147216700; User: Type: 0; DTime: 2/9/2017 7:51:45 AM; Svr: ; Application:
File Error List
File: ..\..\SharedSourceCode\CHITRegistryWrapper.cpp Version: 11.1.2.1.101.3150 Line: 593 Error: (-2147216700)(0x800412C4)()
XML Error String
<?xml version="1.0" ?>
<EStr>
<Ref>{4794978B-C26E-4DC0-BF9B-E552E9CD9B75}</Ref>
<User></User>
<DBUpdate>99136488</DBUpdate>
<ESec>
<Num HEX=0x800412C4>-2147216700</Num>
<Description Src=HFM></Description>
<Type>0</Type>
<DTime>2/9/2017 7:51:45 AM</DTime>
<Svr></Svr>
<File>..\..\SharedSourceCode\CHITRegistryWrapper.cpp</File>
<Line>593</Line>
<Ver>11.1.2.1.101.3150</Ver>
<DStr></DStr>
<ExErr></ExErr>
</ESec>
</EStr>

 

System Message Summary
dbName
System Message Details
Error Reference Number: {A1AB0649-2917-468D-AE1C-BFAE0C56CD03} Num: -2147216700; User: Type: 0; DTime: 2/9/2017 7:52:23 AM; Svr: ; Application:
File Error List
File: .\CHitRegistry.cpp Version: 11.1.2.1.101.3150 Line: 480 Error: (-2147216700)(0x800412C4)()
XML Error String
<?xml version="1.0" ?>
<EStr>
<Ref>{A1AB0649-2917-468D-AE1C-BFAE0C56CD03}</Ref>
<User></User>
<DBUpdate>99136488</DBUpdate>
<ESec>
<Num HEX=0x800412C4>-2147216700</Num>
<Description Src=HFM></Description>
<Type>1</Type>
<DTime>2/9/2017 7:52:23 AM</DTime>
<Svr></Svr>
<File>.\CHitRegistry.cpp</File>
<Line>480</Line>
<Ver>11.1.2.1.101.3150</Ver>
<DStr>dbName</DStr>
<ExErr></ExErr>
</ESec>
</EStr>

Cause

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