HFM 11.1.2.4 - Application Not Available In HFM Workspace (Doc ID 2255172.1)

Last updated on APRIL 24, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Goal

On : 11.1.2.4.000 version, Product Usage

HFM 11.1.2.4 - Application not available in HFM Workspace

Description -

We have critical issue with HFM application not available in HFM workspace for some users, and other user see only some application.
With the admin account we have also issue. We can't see all HFM application.
We can see the application in Smartview. The applications exist but are not visible.

We have restarted all HFM service and database to try to solve the issue without result. We have try also to restart just the HFM web service without result.

Currently the users can't access to HFM application and we are in closing period.

The situation is critical.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms