Multiple xfmdatasource.exe Processes Exist for the Same Financial Management Application (Doc ID 2255759.1)

Last updated on APRIL 24, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

Hyperion Financial Management applications were not successfully loading when end-users were attempting to open them.  Financial Management (FM) Administrator observed that the FM Application Server contained multiple xfmdatasource.exe processes running for the same FM application.  This was validated by reviewing the xfm.odl.<appName>.Log in which there are entries that contain Process Ids (pid) that are running concurrently.

This behavior can be observed in the xfm.odl.<appName>.Log by tracking the value [pid: ].  The result will indicate two separate [pid: ] values which are co-mingled within the logging activity.  Here is an example:

[2017-03-25T09:55:53.167187-04:00] [XFM] [TRACE:1] [EPMHFM-00000] [XFM] [ecid: ] [File: CHsvDSSystemInfo.cpp] [Line: 6002] [userId: ] [appName: appName] [pid: 1656] [tid: 3512] [host: ] [nwaddr: ] [errorCode: 0] [srcException: NotSpec] [errType: 1] [dbUpdate: 1] [11.1.2.4.202.5211] [[SYSINFO:Application=appName; PID=1656; NumUsers=1; CPU(Cores)=4; NumTasks=0; NumErrors=0; PhysicalMem=34359738368; UsedPhysicalMem=21518684160; ProcUsedPhysicalMem=2776416256; VirtualMem=8796092891136; UsedVirtualMem=4636200960; ProcUsedVirtualMem=2795970560; UsedCPU=4.47191; ProcUsedCPU=8.95206; NumCubesInRAM=18; NumDataRecordsInRAM=11; NumRecordsInLargestCube=11]]


[2017-03-25T09:55:57.767450-04:00] [XFM] [TRACE:1] [EPMHFM-00000] [XFM] [ecid: ] [File: CHsvDSSystemInfo.cpp] [Line: 6002] [userId: ] [appName: appName] [pid: 6712] [tid: 11004] [host: ] [nwaddr: ] [errorCode: 0] [srcException: NotSpec] [errType: 1] [dbUpdate: 1] [11.1.2.4.202.5211] [[SYSINFO:Application=appName; PID=6712; NumUsers=1; CPU(Cores)=4; NumTasks=0; NumErrors=0; PhysicalMem=34359738368; UsedPhysicalMem=21518761984; ProcUsedPhysicalMem=3144421376; VirtualMem=8796092891136; UsedVirtualMem=5575741440; ProcUsedVirtualMem=3186987008; UsedCPU=4.57242; ProcUsedCPU=193.518; NumCubesInRAM=2853; NumDataRecordsInRAM=1192643; NumRecordsInLargestCube=53311]]

[2017-03-25T09:56:47.161275-04:00] [XFM] [TRACE:1] [EPMHFM-00000] [XFM] [ecid: ] [File: CHsvDSSystemInfo.cpp] [Line: 6002] [userId: ] [appName: appName] [pid: 9512] [tid: 2132] [host: ] [nwaddr: ] [errorCode: 0] [srcException: NotSpec] [errType: 1] [dbUpdate: 1] [11.1.2.4.202.5211] [[SYSINFO:Application=appName; PID=9512; NumUsers=1; CPU(Cores)=4; NumTasks=0; NumErrors=0; PhysicalMem=34359738368; UsedPhysicalMem=21517180928; ProcUsedPhysicalMem=2713923584; VirtualMem=8796092891136; UsedVirtualMem=4530466816; ProcUsedVirtualMem=2735742976; UsedCPU=3.93772; ProcUsedCPU=0.0260191; NumCubesInRAM=0; NumDataRecordsInRAM=0; NumRecordsInLargestCube=0]]

Cause

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