Smart View Install Fails with Error: "Unpacking <directory path> JBIPSProviderinstaller.svext failed ...Access to Path denied" (Doc ID 2267807.1)

Last updated on MAY 19, 2017

Applies to:

Hyperion Essbase - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

Smart View was installed using the administrator id. When opening Excel or Word after the install, BIT9 security throws an error because Excel/Word is trying to run an .exe file.  Per company standards, the BIT9 rule cannot be removed because running .exe from Excel is a common way to send malware.  Smart View does work fine after you click OK to the Errors but the errors show up every time you open Excel or Word.

Cause

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