Unable To Change The Status Of A Schedule From Pending To Open In Financial Close Management (FCM), A 503 Error Appears

(Doc ID 2278331.1)

Last updated on JULY 12, 2017

Applies to:

Hyperion Financial Close Management - Version and later
Information in this document applies to any platform.


You're signed into Close Manager (CM) and wish to change the status of a schedule from Pending to Open. After the system attempts this process for some time, an error eventually is thrown: "A connection to the server has failed. (status=503)". The issue may only be seen for certain schedules. The same error may occur when you try to delete and re-create the schedule.

The SOA diagnostic log contains messages such as:

"[2017-03-12T21:21:14.378-04:00] [soa_server1] [ERROR] ....... The exception is:java.lang.OutOfMemoryError: classblock allocation, 61666704 loaded, 60160K footprint, in check_alloc (src/jvm/model/classload/classalloc.c:215).

Attempting to allocate 1536M bytes

There is insufficient native memory for the Java Runtime Environment to continue."



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