My Oracle Support Banner

Unable to Reach Web-based EAS CONSOLE From Workstation Error: "Could not connect to Administration Server" (Doc ID 2280117.1)

Last updated on FEBRUARY 19, 2020

Applies to:

Hyperion Financial Management - Version and later
Hyperion Planning - Version and later
Information in this document applies to any platform.


In an EPM environment, some but not all of the customer's client workstations are having trouble accessing the web-based version of the Essbase Administrative Services (EAS) Console. They receive an on-screen error message of "Could not connect to Administration Server".

Customer noted the following:

1. A number of versions of Java are being used on the client workstations..... for each version being used, customer has workstations that experience the problem as well as workstations that do not experience the problem. And so the Java version on the client workstation was ruled out as being the cause of the problem-

2. Customer's EPM environment does not use a load balancer-

3. Customer's end users use an https:// URL to access the EAS console.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.