Error Occurs Anytime A Particular User Attempts To Open Or Start A Close Manager (CM) Task: "The BPEL process to start the task has failed."

(Doc ID 2280688.1)

Last updated on JUNE 29, 2017

Applies to:

Hyperion Financial Close Management - Version 11.1.2.2.500 to 11.1.2.4.200 [Release 11.1]
Information in this document applies to any platform.

Symptoms

A certain Financial Close Management (FCM) user gets an error whenever they open or start a CM task: "The BPEL process to start the task has failed."

The FCM logs contain such messages as:

"[2017-06-22T15:10:50.244-05:00] [FinancialClose0] [ERROR] [] [oracle.apps.epm.fcc.model] [tid: 38] [userId: weblogic] [ecid: 00igIXST5EDFw00Fzzw0w00000gW0002qn,0:1] [APP: FINANCIALCLOSE#11.1.2.0] [URI: /fcc/faces/oracle/apps/epm/fcc/ui/page/FCCDashboard.jspx] [SRC_CLASS: oracle.apps.epm.fcc.model.applicationModule.SOACompositeManager] [SRC_METHOD: setWaitTime] [Security:090304]Authentication Failed: User JSMITH javax.security.auth.login.LoginException: [Security:090300]Identity Assertion Failed: User JSMITH does not exist[[
java.lang.RuntimeException: [Security:090304]Authentication Failed: User JSMITH javax.security.auth.login.LoginException: [Security:090300]Identity Assertion Failed: User JSMITH does not exist
at oracle.soa.management.internal.ejb.impl.FacadeFinderBeanImpl.executeServiceEngineMethod(FacadeFinderBeanImpl.java:1255)..."

"[2017-06-22T15:01:07.237-05:00] [soa_server1] [WARNING] [LIBOVD-40067] [oracle.ods.virtualization.engine.backend.jndi.MSAD] [tid: Timer-6] [userId: dcollin2] [ecid: 00igFlmEa99Fw00Fzzw0w00000og0001kd,1:32593] [APP: soa-infra] [composite_instance_id: 7720151] [component_instance_id: ] [composite_name: FCCTaskExecutionComposite!3.0] [component_name: TaskExecutionApprovalTask] Server prod001.oracle.com:389 is down. But it is the only server configured, thus keep it alive.
[2017-06-22T15:10:49.386-05:00] [soa_server1] [ERROR] [] [oracle.integration.platform.common.security] [tid: [ACTIVE].ExecuteThread: '16' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: 00igIXST5EDFw00Fzzw0w00000gW0002qn,1:33362] [APP: soa-infra] [URI: /fcc/faces/oracle/apps/epm/fcc/ui/page/FCCDashboard.jspx] SecurityHelper::getCurrentSubject exception: [[
java.security.PrivilegedActionException: oracle.security.jps.internal.api.jaas.AssertionException: javax.security.auth.login.FailedLoginException: [Security:090304]Authentication Failed: User JSMITH javax.security.auth.login.LoginException: [Security:090300]Identity Assertion Failed: User JSMITH does not exist
at oracle.integration.platform.common.security.SecurityHelper.getCurrentSubject(SecurityHelper.java:42)
at oracle.integration.platform.common.security.SecurityHelper.injectCurrentSubjectNMProperty(SecurityHelper.java:109)..."

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms