Foundation Service Remains In Starting State If SMTP Mail Server Parameters Are Defined Under Common Settings In EPM Configurator (Doc ID 2282253.1)

Last updated on JULY 19, 2017

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

You've run the EPM Configurator utility to configure Hyperion Foundation. On the Configure Common Settings page, you've defined a mail server (host, port and email address). After the configuration is successfully completed, you try to start the Foundation Service (Shared Services) but it never fully launches; the Status remains as "Starting". If you run through the Configurator again and clear out all the SMTP fields, the Foundation Service subsequently starts without incident.

Cause

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