Foundation Service Remains In Starting State If SMTP Mail Server Parameters Are Defined Under Common Settings In EPM Configurator
Last updated on JULY 19, 2017
Applies to:Hyperion BI+ - Version 188.8.131.52.000 and later
Information in this document applies to any platform.
You've run the EPM Configurator utility to configure Hyperion Foundation. On the Configure Common Settings page, you've defined a mail server (host, port and email address). After the configuration is successfully completed, you try to start the Foundation Service (Shared Services) but it never fully launches; the Status remains as "Starting". If you run through the Configurator again and clear out all the SMTP fields, the Foundation Service subsequently starts without incident.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms