My Oracle Support Banner

Foundation Service Remains In Starting State If SMTP Mail Server Parameters Are Defined Under Common Settings In EPM Configurator (Doc ID 2282253.1)

Last updated on JUNE 18, 2021

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.


You've run the EPM Configurator utility to configure Hyperion Foundation. On the Configure Common Settings page, you've defined a mail server (host, port and email address). After the configuration is successfully completed, you try to start the Foundation Service (Shared Services) but it never fully launches; the Status remains as "Starting". If you run through the Configurator again and clear out all the SMTP fields, the Foundation Service subsequently starts without incident.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.