EPMA Service Not Starting Up and Dimension Server Configuration is Failing (Doc ID 2282790.1)

Last updated on JULY 06, 2017

Applies to:

Hyperion Planning - Version 11.1.2.4.005 and later
Information in this document applies to any platform.

Symptoms

Dimension Server is not starting up

Entries in DimensionServer.log

[EPMADIM] [NOTIFICATION:32] [EPMADIM-1] [EPMADIM.Hyperion.DimensionServer.Utility.ChannelUtility] [tid: EPMA Server Startup] [ecid: disabled,0] Listening using IPv4[2017-06-29T14:47:30.403+04:00] [EPMADIM] [NOTIFICATION:32] [EPMADIM-1] [EPMADIM.Hyperion.DimensionServer.SessionManager.SessionManager] [tid: EPMA DimensionServer Startup] [ecid: disabled,0] SQL Connect String: User Id=epmepma;Password=********;Data Source=(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=aeadvsa131-eaa.eaa.ae)(PORT=1545))(CONNECT_DATA=(SERVICE_NAME=HYPTEST.EAA.ae)));;Pooling=True;Min Pool Size=1;Max Pool Size=100;Connection Lifetime=0;Enlist=true;Validate Connection=False;Load Balancing=False;HA Events=False;Incr Pool Size=1;Decr Pool Size=5;Connection Timeout=15[2017-06-29T14:47:45.450+04:00] [EPMADIM] [ERROR:32] [EPMADIM-1] [EPMADIM.Hyperion.CommonServices.Exceptions.BaseException] [tid: EPMA DimensionServer Startup] [ecid: disabled,0] Connection request timed out
at Oracle.DataAccess.Client.OracleException.HandleErrorHelper(Int32 errCode, OracleConnection conn, IntPtr opsErrCtx, OpoSqlValCtx* pOpoSqlValCtx, Object src, String procedure, Boolean bCheck)

Cause

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