Essbase: After Applying the Red Hat Enterprise OR Oracle Enterprise Linux Kernel Kernel Patch 2.6.32-696.3.2 Essbase is not starting with JVM Crash

(Doc ID 2286353.1)

Last updated on AUGUST 25, 2017

Applies to:

Hyperion Essbase - Version 11.1.2.0.00 and later
Red Hat Enterprise Linux Advanced Server x86-64 (AMD Opteron Architecture)

Symptoms

After applying the Red Hat Enterprise OR Oracle Enterprise Linux Kernel Patch 2.6.32-696.3.2 patches, Essbase is not starting.

An .xcp log file that may be generated when attempting to start Essbase has the following stack trace:


----- Exception Error Log Begin -----

Current Date & Time: Wed Jul 5 10:17:18 2017
Process Type: Server
Application Name:
Database Name:
Exception Log File: /appl3/Oracle/Middleware/user_projects/ESSBASE/EssbaseServer/essbaseserver1/log00075.xcp
Current Thread Id: 140368024180512
Signal Number: 0x7=Unknown
Signal Code: 0x-172923184=Unknown

----- Stack Trace -----

[0] /appl3/Oracle/Middleware/EPMSystem11R1/products/Essbase/EssbaseServer/bin/libessutlu.so(adXcptWriteStackInfo+0x38) [0x7fa9f98234e8]
[1] /appl3/Oracle/Middleware/EPMSystem11R1/products/Essbase/EssbaseServer/bin/libessutlu.so(adXcptCreateRpt+0x1e4) [0x7fa9f9824004]
[2] /appl3/Oracle/Middleware/EPMSystem11R1/products/Essbase/EssbaseServer/bin/libessutlu.so(adXcptHandlerDiag+0x113) [0x7fa9f9824c83]
[3] /appl3/Oracle/Middleware/EPMSystem11R1/../jdk160_35/jre/lib/amd64/server/libjvm.so(+0x7126cd) [0x7fa9f564f6cd]
[4] /appl3/Oracle/Middleware/EPMSystem11R1/../jdk160_35/jre/lib/amd64/server/libjvm.so(+0x70f61b) [0x7fa9f564c61b]
[5] /appl3/Oracle/Middleware/EPMSystem11R1/../jdk160_35/jre/lib/amd64/server/libjvm.so(JVM_handle_linux_signal+0x170) [0x7fa9f5650180]
[6] /appl3/Oracle/Middleware/EPMSystem11R1/../jdk160_35/jre/lib/amd64/server/libjvm.so(+0x70f52e) [0x7fa9f564c52e]
[7] /lib64/libpthread.so.0(+0xf7e0) [0x7fa9f888a7e0]
[8] [0x7fa9eaa5c6ab]
 
The Essbase.log may also show the following messages repeat:

[Wed Jul 19 21:42:32 2017]Local/ESSBASE0///140575199053600/Info(1051283)
Retrieving License Information Please Wait...

[Wed Jul 19 21:42:32 2017]Local/ESSBASE0///140575199053600/Info(1051286)
License information retrieved.

[Wed Jul 19 21:42:32 2017]Local/ESSBASE0///140575199053600/Info(1051227)
No JVM location specified in essbase.cfg. Will try to load from library path

[Wed Jul 19 21:42:32 2017]Local/ESSBASE0///140575199053600/Info(1311019)
Classpath during JVM initialization: [:/u01/app/epm/Middleware/EPMSystem11R1/common/jlib/11.1.2.0/epm_j2se.jar:/u01/app/epm/Middleware/EPMSystem11R1/products/Essbase/EssbaseServer/java/essbase.jar:/u01/app/epm/Middleware/EPMSystem11R1/products/Essbase/EssbaseServer/java/essbaseRegistry.jar]

[Wed Jul 19 21:42:34 2017]Local/ESSBASE0///140319638849312/Info(1051283)
Retrieving License Information Please Wait...

[Wed Jul 19 21:42:34 2017]Local/ESSBASE0///140319638849312/Info(1051286)
License information retrieved.

[Wed Jul 19 21:42:34 2017]Local/ESSBASE0///140319638849312/Info(1051227)
No JVM location specified in essbase.cfg. Will try to load from library path

Cause

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