Error Thrown When Launching Financial Close Management (FCM): "Secure Connection Failed. The connection to the server was reset while the page was loading." (Doc ID 2292562.1)

Last updated on AUGUST 01, 2017

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.200 and later
Information in this document applies to any platform.

Symptoms

You've logged into Workspace and are attempting to bring up the FCM module. Instead of the main FCS screen, this error appears: "Secure Connection Failed. The connection to the server was reset while the page was loading." You are able to access other products such as HFM and FDMEE. The behavior is seen in Internet Explorer as well as Mozilla Firefox. Some users are affected, others are not.

 

Cause

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