Some Emails Sent By Financial Close Management (FCM) And/Or Account Reconciliation Manager (ARM) Are Not Being Received

(Doc ID 2307260.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.200 and later
Information in this document applies to any platform.

Symptoms

Some FCM/ARM users are not receiving certain notification emails for which they are configured to receive. An error is seen in the FCM log file: "javax.mail.SendFailedException: Invalid Addresses... com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.0 <jason.smith@oracle.com>... Not authorized"

Cause

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