OBIEE 12c : After Server Dirty Shutdown "Unable To Sign In..Service Instance Initialization Failed" While login in to Analytics

(Doc ID 2312512.1)

Last updated on MAY 11, 2018

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.0.160419 and later
Information in this document applies to any platform.

Symptoms

On : OBIEE 12.2.1.0.160419 version,

Upon abrupt shutdown caused by electricity shortage, after electricity was on again, user restarted servers and OBIEE services.
All services and server in EM are up & running. No errors.

User could open repository on online mode and can see data in repository. No errors.
Weblogic Console was also available. No errors.


However, when user tried to login in OBIEE Analytics as any user (weblogic or any other), it could not login with below error:

“Unable to Sign In..Service instance initialization failed.“

 

Below errors are seen in sawlog, when attempted to login to analytics.

"Invalid item \\?\C:\Oracle\Middleware\user_projects\domains\bi\bidata\service_instances\ssi\metadata\content\catalog\root.atr"

"Error loading \\?\C:\Oracle\Middleware\user_projects\domains\bi\bidata\service_instances\ssi"\metadata\content\catalog\root.atr

Changes

 

Cause

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