Install Data Visualization Version 12.2.2.1.0 Failed To Start

(Doc ID 2316502.1)

Last updated on APRIL 27, 2018

Applies to:

Oracle Data Visualization Desktop - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

In order to export/import from/to DVD and VA in OBIEE 12c, there is a requirement to deinstall DVD 12.2.3.0.0 and reinstall of DVD 12.2.2.0.0

Uninstall completes successfully.
Reinstall of DVD 12.2.2.0.0 completes successfully, but the splash screen "Preparing DVD to run for the first time" stays forever.

Killing the DVD process using Task Manager, and trying to start it again doesn't help. It gets stuck on the DVD Splash screen.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms