Unable to Choose Essbase Component Option, it is Grayed Out on the Apply Maintenance Installation screen

(Doc ID 2317203.1)

Last updated on NOVEMBER 03, 2017

Applies to:

Hyperion Essbase - Version 11.1.2.3.000 and later
Information in this document applies to any platform.

Symptoms

When trying to perform a maintenance install of Essbase from 11.1.2.3.x to 11.1.2.4 , the Essbase component option is grayed out.  Getting below error when trying to choose Essbase component:

"EPMINS-01048: Cannot install a selected component. See the Troubleshooting Guide for more information.
Status: EPMINS-01016: Cannot install the selected component. Click Help to see possible reasons."

Cause

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