Error When Trying To Access Tasks In Financial Close Management (FCM): "The BPEL process to start the task has failed" (Doc ID 2319976.1)

Last updated on NOVEMBER 02, 2017

Applies to:

Hyperion Financial Close Management - Version 11.1.2.2.000 to 11.1.2.4.103 [Release 11.1]
Information in this document applies to any platform.

Symptoms

You're accessing the Close Manager (CM) module in FCM.  When you attempt to view or open a task, an error is thrown: "The BPEL process to start the task has failed."

The FinancialClose.log contains a more detailed error:

"[2017-10-03T13:28:53.651-05:00] [FinancialClose0] [ERROR] [] [oracle.apps.epm.fcc.model] [tid: 12] [userId: anyuser] [ecid: 00iiJvmKnoyFw0zyVS09zz39Tfi0zpmwR00020g000ybh,0:1] [APP: FINANCIALCLOSE#11.1.2.0] [URI: /fcc/faces/oracle/apps/epm/fcc/ui/page/FCCDashboard.jspx] [SRC_CLASS: oracle.apps.epm.fcc.model.applicationModule.TaskActionManager] [SRC_METHOD: submitTask] JBO-29000: Unexpected exception caught: java.lang.RuntimeException, msg=Querying SOA server for task returned no items.[[
oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.RuntimeException, msg=Querying SOA server for task returned no items."

No errors are observed in the SOA logs.

Changes

The FCM schema was recently copied to this environment from another. FCM is trying to contact the SOA server, but there is no indication of the SOA server responding to the requests. 

Cause

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