OBIEE 12c: SAML SSO Integration Is Timed Out After 3600 Seconds Regardless Of Activity

(Doc ID 2326019.1)

Last updated on DECEMBER 01, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.2.170718 and later
Information in this document applies to any platform.

Symptoms

Users are getting timed out and have to re-authenticate to the SAML2 provider after 1 hour. The OBIEE ClientSessionExpireMinutes setting in the instanceconfig.xml is being ignored. There are no error messages.

Followed the instructions as per the Doc ID 2112075.1

Cause

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