OBIEE 12c: Start Script Fails to Connect to the Node Manager with Error "General SSLEngine Problem"

(Doc ID 2330254.1)

Last updated on DECEMBER 01, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

On a new installation of OBIEE 12.2.1.3, SSL is configured with Custom Identity and Trust keystores.

When the out-of-the-box DOMAIN_HOME/bitools/bin/start.sh script is invoked to start all the processes and system components, the Node Manager starts successfully (which is confirmed via the DOMAIN_HOME/nodemanager/nodemanager.log and the output of $ ps -ef | grep NodeManager) but the connection to the Node Manager fails and the following error is thrown onscreen:-

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Node manager started, but cannot connect due to: Error occurred while performing nmConnect : Cannot connect to Node Manager. : General SSLEngine problem
Use dumpStack() to view the full stacktrace :
Unable to connect to NodeManager on host: <Server Name>, due to Error occurred while performing nmConnect : Cannot connect to Node Manager. : General SSLEngine problem
Use dumpStack() to view the full stacktrace :

Failed to start one or more Servers

NodeManager (<Server Name>:9606): NOT RUNNING

Please start node manager and re-run this command to obtain complete status

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Note that the Admin Server, Node Manager and bi_server1 Managed Server can each be started successfully via the out-of-the-box DOMAIN_HOME\bin\startWebLogic.sh, startNodeManager.sh and startManagedWebLogic.sh scripts respectively.

Cause

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