Error: "Shared Services Connection Failed" When Performing FDM Test Connection

(Doc ID 2354142.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

When Performing Financial Data Quality Management(FDM) Test Connection under Load Balance Configuration / Authentication Provider, shows the  error " Shared Services Connection Failed"

Below error will show up in ComJniBridgeWrapper.log

Authentication Exception: Information 0

COMException Unknown Error

at Microsoft.VisualBasic.CompilerServices.LateBinding.InternalLateCall(Object o, Type objType, String name, Object[] args, String[] paramnames, Boolean[] CopyBack, Boolean IgnoreReturn)
  at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateCall(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack, Boolean IgnoreReturn)
  at Hyperion.Fdm.Api.Common.Security.Authentication.AuthenticateUser(String domain, String& userName, String password, String& ssoToken)

Cause

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