OBIEE 12c : "SSL23_GET_CLIENT_HELLO:unknown protocol" Error Messages in Presentation Server (sawserver) Logs After Upgrade to 12.2.1.3

(Doc ID 2362787.1)

Last updated on JUNE 13, 2018

Applies to:

Business Intelligence Server Administrator - Version 12.2.1.3.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Business Intelligence Enterprise Edition , Presentation server

After upgrading OBIEE to 12.2.1.3.180116, Everything seems to be working as expected, but the following error is logged Periodically in sawlog.log file located at :

$ORACLE_HOME/user_projects/domains/bi/servers/obips1/logs/sawlog.log 

[2018-02-02T15:03:14Z] [OBIPS] [ERROR:31] [] [saw.rpc.ssl.read] [ecid: 005P3_I2ZY44Yr45zVG7yW0006vy00000X,0:2330] [tid: 2234976000] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] An error occurred during processing of the SSL protocol.
2234976000:error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol:s23_srvr.c:640:
[[
File:sslsocket.cpp
Line:617
Location:
saw.rpc.ssl.read
saw.rpc.server
saw.rpc.server.handleConnection
saw.rpc.server.dispatch
saw.threadpool.socketrpcserver
saw.threads
]]
[2018-02-02T15:03:14Z] [OBIPS] [ERROR:10] [] [saw.rpc.server.handleConnection] [ecid: 005P3_I2ZY44Yr45zVG7yW0006vy00000X,0:2330] [tid: 2234976000] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Exception in handler thread. An error occurred during processing of the SSL protocol.
Error Codes: I2GIBJSN:
Location: saw.rpc.ssl.read, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool.socketrpcserver, saw.threads
2234976000:error:140760FC:SSL routines:SSL23_GET_CLIENT_HELLO:unknown protocol:s23_srvr.c:640:

Changes

Upgrade to OBIEE 12.2.1.3.180116 version.

Cause

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