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Smart View Login Error "The XML page cannot be displayed" When Connecting To HFM Applications (Doc ID 2363560.1)

Last updated on JUNE 21, 2018

Applies to:

Hyperion Financial Management - Version 11.1.2.3.700 and later
Information in this document applies to any platform.

Symptoms

When end users try to refresh existing HFM Smart View data templates, the following error is received:
"The XML page cannot be displayed"

This only affects ends users who use Office 2013 or later and have upgraded to Smart View 11.1.2.5.7xx version. While users who are still on 11.1.2.5.210 or previous do not experience this issue.

Cause

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